Failed payments
When a payment fails, Velumi shows a banner at the top of the dashboard. Velumi and Stripe both attempt automatic retries during this period.
Grace period
| Days since failure | Banner |
|---|---|
| 0–6 | Yellow — resolve soon |
| 7–13 | Orange — action required |
| 14–20 | Red — urgent |
| 21+ | Red — unpaid |
During the grace period, all project operations continue to work normally — you can still deploy, roll back, and manage environments.
The following actions are blocked for the duration of the outstanding invoice:
- Upgrading or changing plans
- Adding a new paid project
What happens after 21 days
If payment is not collected within 21 days, the invoice is marked unpaid and your projects are suspended.
How to resolve a failed payment
Option 1 — Update your payment method
Go to Organization → Billing → Payment method and add a new card or SEPA account. As soon as the new method is confirmed, Velumi automatically attempts to collect the outstanding invoice. If successful, the banner clears immediately.
Option 2 — Pay the invoice directly
Go to Organization → Billing → Invoices, find the open invoice, and click Pay now. This opens a hosted payment page where you can pay with a card.