Failed payments
When a payment fails, Velumi shows a banner at the top of the dashboard. Velumi and Stripe both attempt automatic retries during this period.
Billing and payments are handled at the organization level: one payment method and one consolidated bill cover every project in the organization. A single failed payment therefore affects the entire organization — not just the project whose invoice failed. Because each project can be billed on its own interval (monthly or annual), an organization may have several invoices on different cycles, and a failure on any one of them puts the whole organization into this state. Resolving it (updating the payment method or paying the open invoice) clears it for all projects at once.
Grace period
| Days since failure | Banner |
|---|---|
| 0–6 | Yellow — resolve soon |
| 7–13 | Orange — action required |
| 14–20 | Red — urgent |
| 21+ | Red — unpaid |
During the grace period, all project operations continue to work normally — you can still deploy, roll back, and manage environments.
The following actions are blocked for the duration of the outstanding invoice:
- Upgrading or changing plans
- Adding a new paid project
What happens after 21 days
If payment is not collected within 21 days, the invoice is marked unpaid and all projects belonging to the organization are suspended.
How to resolve a failed payment
Option 1 — Update your payment method
Go to Organization → Billing → Payment method and add a new card or SEPA account. As soon as the new method is confirmed, Velumi automatically attempts to collect the outstanding invoice. If successful, the banner clears immediately.
Option 2 — Pay the invoice directly
Go to Organization → Billing → Invoices, find the open invoice, and click Pay now. This opens a hosted payment page where you can pay with a card.