Payment methods
Velumi accepts credit and debit cards and SEPA Direct Debit. One payment method is active per organization at a time. Both methods are charged automatically — you do not receive a separate invoice to pay manually.
Supported payment methods
| Method | How it works | Coverage |
|---|---|---|
| Credit / debit card | Charged automatically at each billing cycle | Visa, Mastercard, Amex — all currencies |
| SEPA Direct Debit | Velumi pulls from your EUR bank account automatically via a mandate you authorize | EUR organizations only |
SEPA Direct Debit is a bank debit — you provide your IBAN and authorize Velumi to pull payments automatically, similar to a direct debit on a utility bill. It is not invoice-based payment.
Other payment methods (Klarna, iDEAL, Bancontact, etc.) are not supported. Subscription renewals require a payment method that can be charged automatically on a recurring basis.
Adding a payment method
If your organization has completed its first checkout, you can update the payment method at any time:
Organization → Billing → Payment method
You'll be asked to enter your card details or IBAN. After submitting, Velumi verifies the method with your bank and sets it as the active payment method for the organization.
If your organization has an unpaid invoice at the time you add a new payment method, Velumi will automatically attempt to collect the outstanding balance immediately after the new method is confirmed. See Failed payments.
Replacing a payment method
Adding a new payment method replaces the existing one. There is always exactly one active payment method per organization.
First checkout
If your organization has never paid before, you'll be prompted to enter a payment method as part of the plan checkout flow — not from the billing settings page. After completing the first checkout, the billing settings page will show your active payment method.